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Terms and Conditions That Govern Your Account

These terms set out the rules that apply every time you access piton78 — from opening your account and making deposits through DANA, OVO, or GoPay, to placing wagers and requesting withdrawals.

Applies to all account activityDANA, OVO, GoPay wallet use coveredIndonesia-region eligibility appliesUpdated terms take effect on publicationContact support for any clause questions
piton78 Terms and Conditions That Govern Your Account
ACCOUNT INTEGRITY

How We Manage Your Account Under These Terms

These terms are not just a formality — they define how we act on your account day to day. Each of the four areas below reflects a concrete commitment in how piton78 operates.

Identity Verification

Account verification follows a document-check process before your first withdrawal is released. You submit ID through the account dashboard; our team reviews it and updates your account status within the period shown at submission.

Data Handling

We store account data — your name, wallet details like DANA or OVO account numbers, and transaction history — only for the period required by our operating obligations. You can request a summary of what we hold via the support email channel.

Cookie and Session Policy

Cookies keep your session active across pages and remember your preferred language and wallet settings. You can clear session cookies from your browser at any time without losing your account — just log back in with your credentials.

Account Closure Requests

To close your account under these terms, contact live chat or email support with a written request. Any pending balance at the point of closure is returned to your verified GoPay, OVO, or DANA wallet before the account is deactivated.

TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or you want to dispute a decision made under them, our account support team is the right starting point. You can reach us through live chat directly inside your account dashboard, by email for written records, or through our Indonesia-local support line. Players in Surabaya and across Indonesia can submit a query through the same channels — we route all terms-related questions to the same specialist team.

Team online

Live Chat

Open the chat widget inside your account dashboard to reach a terms support agent. Available during peak Indonesia hours for account and policy questions.

Email Support

Send a written query to our support address for a documented record of your terms question or dispute. We respond in English with reference to the relevant clause.

Account Help Centre

The help centre inside your account lists common terms questions with clause-level answers. Filter by topic — eligibility, payments, or account closure — to find what applies to you.

Questions About Our Terms, Answered

These are the terms questions our account team gets most often. Each answer points to a specific part of the agreement so you know where to look if you need the full clause.

Yes. The terms cover every access method — desktop browser, mobile browser, and app-based access. The same account rules, wallet conditions, and eligibility requirements apply regardless of the device you use.

If your account is suspended, any verified balance is held and processed according to the closure terms. We return funds to the wallet used for the original deposit once the review is complete and identity verification is confirmed.

Yes. Send a written request through the support email channel and reference your account username. We will provide a summary of the account data we hold within the timeframe set out in the data handling section of these terms.

Updated terms are published on this page and take effect immediately. We recommend checking this page if you have been inactive for a period. Continued use of your account after any update counts as acceptance of the revised terms.

Yes. Using your account for activities not permitted under local law, creating multiple accounts, or attempting to manipulate platform processes are all covered in the prohibited conduct section. Violations may result in account suspension pending review.

Start a dispute through the live chat or email channel and ask for your case to be escalated to the terms review team. Keep a record of your account transactions and the date of the decision you are disputing — our team will need those details.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.